MEL

Posted some pictures under the "Miscellaneous" folder. Feel free to take a look!

Something more important than my school results; my results during the PC Show… Hehe let’s just say I did very well, much better than I had expected. Exceeded my personal target by about 30%. Probably it was the panic-buying before the GST (Government Salary Top-up) increase due in a few weeks’ time + the somehow freakish run of good luck. But anyway, yes I am delighted with my results.

Talking about that, the PC Show was probably also an educational and humbling experience for many. Unsuspecting customers probably did not know that such events are there simply to get them to buy things that they will regret sometime in the future. If I had my way I would call it the PC (Professional Conmen) Show.

After all, it does not take a rocket scientist to tell you that when a deal sounds too good to be true, it probably is. However there are many people who don’t realise this. They tell you things like another brand is also selling a 42-inch TV at $1500 etc which is much cheaper than yours, even though they don’t know when that $1500 TV was released, whether it is even HD Ready in the first place, or whether it is made in China etc. In other words, they buy simply because it is cheap. To that I would say, go ahead, you idiots. BUT, could you just kindly get out of my sight because I am really not interested to hear your preaching that I should sell my premium brand at the same prices as the pasar malam brands that you talk about etc… If you don’t want to buy and you wish to get cheated that is your problem, but don’t waste my time trying to tell me that it is not right trying to sell something based on quality rather than price because there are many other more discerning people in this world than stupid ones like you. Furthermore, your standing here 20 minutes demonstrating how stupid, ignorant and arrogant you are is simply depriving me of a chance to get another genuine customer!

Also, there is something I really have to say as well. I have found out during this event that Song Brothers is one of the worst places to buy stuff from. It is these scums of the earth that give Sim Lim the bad name that it has, even though there are many other less prominent but honest retailers in the same building. NEVER, ever buy anything from Song Brothers! ANYTHING, really!

Sorry this is mostly about complaining, but I just wish to get this out of me. It is really very frustrating. The time now is 12.30 in the afternoon. I called Starhub at 11am, and again at 11.30am yesterday to ask for some assistance in setting up my new router. During set-up the router the installation process required me to specify some information regarding my internet connection, which they strongly recommended I check with my ISP if I was not sure because otherwise the router would not work properly if the wrong information was provided.

The first time I got through after a 10-minute wait, I was told rather harshly and impatiently that I had got through to the wrong department because the person just told me very curtly and impatiently," In case you didn’t realise this is the mobile phone services department!" When I retorted that during the never-ending pressing of options before I got the option of speaking with a live human being, I had always pressed those that related to technical assistance with MaxOnline and nothing else, he simply dismissed his mistake with possible computer glitches in the customer service system (I didn’t know one ever existed in Starhub) without even making an apology. Then he simply took down my name and contact number and promised to get the right person to "call back soon".

Half hour later I realised it wasn’t getting anywhere I called again, pressing all those same options again and finally getting through to the right person who claimed she didn’t know how to provide technical support and promising to get a technician to call back very soon, at my home number.

More than 25 hours have passed and I still have not heard from any of those 2 people. During this time I have installed, uninstalled etc and finally getting the right configuration of MCQ guesses which would make the router work properly and they have not got back to me for the very first and very straightforward question of whether my internet connection uses a Static or Dynamic IP.

I am not sure about other people, but so far in the previous few experiences I have had to call up Starhub for service support, I have never had even ONE satisfactory experience! Not even ONE! Everytime there must be something to make me very pissed. Not minor oversights or something negligible but always something major which would confirm in my mind that they are VERY FUCKED UP. I wonder why they can still manage to stay in business. Maybe I don’t have to wonder why, maybe I do know the reason…

Any experiences to share, people?